Hospitality Industry

The new Collective Agreement of the Bargaining Council for Restaurants, Catering, and Allied Trades (BCRCAT) in Johannesburg was released on April 26, 2024. This development aims to update and enhance labour relations within the hospitality industry, addressing long-standing challenges and setting the stage for improved working conditions and business operations. The new Collective Agreement introduces … New BC Agreement for Restaurants – What are the changes, and how will they impact employers?

Employers, especially those involved in the hospitality and service industry, are understandably considerate of clients’ perceptions of their service and employees’ conduct towards their clientele. Since the turn of the century, employers have often turned to review platforms with the adage “the customer is always right” firmly in mind. However, this mindset cannot be absolute … Client Complaints & Employee Rights – Navigating Disciplinary Hearings in the Hospitality Industry